CaoDesk

CaoDesk is the help desk for businesses and agencies that support customers through their websites. Customers open tickets on your website; your team answers them from a fast, native app on Mac, iPhone and iPad.

ONE INBOX FOR EVERY SITE
Connect as many websites as you manage and see every ticket in one inbox — or filter to a single site. Every reply goes to the right site, always.

BUILT FOR THE MAC
• Three-column layout with sidebar mailboxes: New, Open, Waiting, Urgent, Unread and Assigned to Me
• Menu bar badge with new and urgent tickets at a glance
• Keyboard shortcuts: ⌘R to refresh, ⌘↩ to send, ⇧⌘N to add a site
• Reply to customers or add private internal notes, with attachments
• Change status, priority and category, assign, resolve and close
• Search by ticket number, subject, customer, e-mail or company

NEVER MISS A REQUEST
New tickets and customer replies show up as notifications with an unread badge. The last synced inbox stays available offline, and unsent replies are kept so you can retry.

SECURE BY DESIGN
Connect a site with a one-time pairing code — no website passwords in the app. Each site gets its own revocable credential stored in the Keychain, and everything travels over HTTPS directly between the app and your own site. CaoDesk has no ads, analytics or tracking.

HOW IT WORKS
1. Add CaoDesk to your website. It gives your customers a support portal and your team a help desk. The CaoDesk plugin for WordPress is available now.
2. In your website's CaoDesk settings, open Connections and generate a pairing code.
3. In the app, choose File → Add Site and enter the code.

CaoDesk works with the CaoDesk help desk on your organization's website. Your site administrator sets it up and gives you a pairing code.